Strategic Account Manager, Enterprise

Altana•New York, NY

1d•Hybrid

About The Position

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana We're looking for a highly strategic, commercially driven, and technically adept Strategic Account Manager (SAM) who will have the exciting opportunity to own and grow our relationships with strategic Fortune 500 accounts. In this pivotal role, you will be the architect of long-term partnership success, guiding executives and business stakeholders in leveraging the full transformative power of Altana's platform. As a SAM, you will work beyond day-to-day management to become a trusted advisor and technical strategist, identifying avenues for product development and cultivating expansion opportunities. You will serve as the commercial quarterback, orchestrating the delivery team's execution, leading co-development efforts with key customers, and designing and deploying innovative strategies that unlock immense value.

Requirements

7+ years of strategic account management or commercial experience, ideally in a dynamic enterprise SaaS or data intelligence environment, managing complex relationships with F500 clients.
You have a proven track record of successfully expanding large enterprise accounts year over year, navigating complex procurement processes, and leading successful co-development or pilot programs.
You possess a unique blend of commercial acumen and technical fluency, capable of understanding complex data architectures and influencing product development while building compelling ROI models.
You are a natural leader and orchestrator, capable of managing cross-functional teams without direct authority to ensure successful delivery and customer satisfaction.
You are willing to master the fundamental concepts of data fusion, machine learning, and global supply chain dynamics to effectively communicate our product's sophisticated value proposition to both executive and technical audiences.
You possess a willingness to dive into the nitty-gritty when necessary to unblock teams and achieve strategic objectives.
You enjoy working with ambiguity, structuring customer needs into scalable and repeatable solutions across the portfolio.
You are deeply intellectually curious, possessing an ability to look beyond the “what” and inspect “why” and “how” when approached with challenges.
This role is based in Brooklyn, NY, USA with hybrid work flexibility and candidates must be within commuting distance from our Williamsburg office.

Nice To Haves

Experience working in big data, supply chain, and logistics industries is a plus.

Responsibilities

Drive Strategic Growth: Proactively identify, cultivate, and close expansion opportunities across F500 accounts, partnering with customer champions to develop business cases for new product lines and use cases.
Lead Co-Development: Spearhead co-development initiatives with key customers, working closely with Product and Engineering to scope, design, and validate Minimum Viable Products (MVPs) for new offerings that address complex customer challenges.
Design & Deploy Solutions: Take ownership of designing and deploying tailored solutions that unlock specific value for the customer, ensuring alignment between their technical requirements and Altana's platform capabilities.
Executive Engagement: Interface directly with executive stakeholders and business leaders, leading Quarterly Business Reviews (QBRs) and strategy sessions to align Altana’s capabilities with their critical business objectives.
Orchestrate Delivery: Manage the execution of the cross-functional delivery team responsible for servicing your accounts, ensuring technical scoping and project milestones align with commercial goals.
Develop Account Plans: Own the creation and execution of comprehensive strategic account plans, mapping out multi-phase project roadmaps that transform initial pilots into enterprise-wide adoption.
Technical Coordination: Coordinate deeply with the Product and Engineering teams to translate customer feedback into technical requirements, influencing the roadmap and ensuring the successful delivery of new features and capabilities.

Benefits

Flexible Time Off: Altana operates with a Flexible Time Oﬀ (FTO) policy that gives you agency over your own time oﬀ so you can maximize your work-life balance.
Parental Leave: We oﬀer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
Employee Assistance Program: Free access to confidential personal support.
Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses