Strategic Account Manager - Cybersecurity

Konica Minolta Business Solutions, U.S.A., Inc.•Kansas City, MO

About The Position

Depth Security, an Offensive Security Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Strategic Account Manager. https://www.depthsecurity.com/ The Strategic Account Manager (SAM) is the primary relationship liaison between Depth Security and Depth Security’s client base. The SAM is responsible for the development of business relationships with new and existing Depth Security clients. They provide ongoing relationship management and educate clients on Depth Security’s service offering and capabilities. The SAM must always engage clients in accordance with Depth Security core values. The SAM works closely with the project management team to ensure each client’s individual needs are being adequately and consistently addressed.

Requirements

BA or BS degree or equivalent combination of relevant education and experience
Minimum of 5 years of work experience in account management (technology consulting preferred).
The ability to effectively communicate complex technical issues to a wide audience, including those with limited or no technical knowledge.
Ability to multi-task and manage multiple priorities
Exceptional organizational and time management skills
Strong business development, negotiation, and influencing skills
Discover new project revenue from within managed services clients
Solid commitment to sales and customer service with good initiative and follow-through
Must be able to learn new concepts, applications, and technologies quickly
Must be able to conduct calls and face to face meetings with customers daily
Must be detail oriented and have strong planning skills
Must be self-motivated and comfortable working with little to no direction
Must have excellent interpersonal communication skills
Excellent written, verbal, and formal presentation skills
Strong understanding of offensive services and the ability to communicate benefits to potential clients and existing clients
Confidence in showing ROI and business value in negotiations and communications with business and procurement stakeholders.
A history of successful territory development and quota achievement.
Value-focused growth mindset. Treat every touchpoint as a chance to create a positive experience for the customer and your team.
Ability to develop and execute strategic account plans for each customer that identifies key stakeholder objectives, deliverables, and timelines to expand influence and revenue across the customer’s enterprise

Responsibilities

Contact clients to review their business needs and ensure customer loyalty
Takes ownership of customer issues and drives to resolution
Accumulate new clients
Pitch and educate clients on offensive security service offerings
Qualify prospects
Identify opportunities to increase customer profitability and drive company revenue
Customer service and retention of existing clients
Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives
Renew existing subscriptions
Negotiate contracts
Manage CRM and forecast revenue
Overall responsibility for client communication
Is viewed by client as an IT resource and business partner
Attend and participate in industry events
Client Satisfaction Educate clients on Depth Security’s service offerings
Use all available resources to reach out to current clients to generate additional revenue
Present and review proposals with clients
Effectively communicate and interact with Depth Security team members