Strategic Account Management, Food & Beverage

Block • Boston, MA

1d

About The Position

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role: The Strategic Account Management organization is seeking a tenured professional to help grow Square’s Food and Beverage Strategic Accounts program. This team partners with some of Square’s largest and most innovative Food and Beverage businesses that are redefining how technology powers modern hospitality. In this role, you’ll serve as a trusted advisor to Food and Beverage executives and operators, helping them leverage Square’s ecosystem to simplify operations, improve performance, and scale their businesses. You’ll uncover opportunities for growth, develop tailored solutions for retention, and collaborate closely with Product, Engineering, Finance, and Marketing teams to deliver a seamless experience for our most valuable sellers. The ideal candidate is strategic, empathetic, and passionate about building long-term relationships. You’re skilled at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges. You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket restaurant space.

Requirements

• 3+ years of experience in Strategic Account Management, Customer Success, or Enterprise Relationship Management.
• Demonstrated success growing and retaining a book of business, ideally within SaaS, payments, or F&B technology.
• Strong technical acumen and comfortable mapping business requirements to product solutions and collaborating with technical teams.
• Proven ability to influence executive stakeholders, negotiate contracts, and navigate complex deal structures.
• Excellent storytelling and communication skills, both written and verbal.
• A track record of consistent over performance on key metrics and a proactive, ownership-driven work style.
• Ability to thrive in ambiguity, balancing strategic vision with hands-on execution.

Nice To Haves

• Restaurant or F&B technology experience is strongly preferred

Responsibilities

• Own and grow a portfolio of 250 strategic Food and Beverage sellers, driving account expansion, retention, and satisfaction.
• Consult with business owners and operators to uncover opportunities across operations, payments, and commerce, designing and implementing customized solutions.
• Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams.
• Collaborate cross-functionally with Strategic Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes.
• Lead quarterly business reviews and deliver data-driven insights to C-level stakeholders.
• Negotiate and manage contracts and pricing, ensuring mutual value and long-term partnership success.
• Provide white-glove support, troubleshooting critical issues and driving proactive seller engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed