Strategic Account Field Service Specialist

Carrier

15d

About The Position

We are looking for a Strategic Account Field Service Specialist to work closely with key strategic accounts, spotting early trends and ensuring timely resolution of technical issues. In this role, you will provide customer training on product functions, capabilities, maintenance, and repair requirements. You will also manage the goodwill process to maintain customer satisfaction while driving improvements in company performance metrics.

Requirements

• High School Diploma or GED.
• 3+ years of experience managing an end-user technical relationship.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• 2+ years of experience with proficiency in Microsoft Office Applications.

Responsibilities

• Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
• Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
• Analyze service performance data to identify trends and implement improvement opportunities.
• Drive customer satisfaction through expert technical guidance and proactive problem-solving.
• Collaborate closely with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.
• Manage technical partnerships with other OEMs to ensure compatibility and optimal performance of Carrier TRUs.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees