Strategic Account Executive - Remote

Strada

1d • Remote

About The Position

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Strategic Account Executive The Strategic Account Executive is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives.

Requirements

• Bachelor’s degree in business, Technology, or related field
• 10+ years of experience in Client Management / Account Management
• Proven experience in Customer Success, Account Management, or SaaS implementation
• Strong understanding of SaaS business models and customer lifecycle
• Excellent communication and relationship-building skills
• Proficiency with CRM and CS platforms (e.g. Gainsight, Salesforce, HubSpot)
• Analytical mindset with the ability to interpret customer data and trends
• Ability to manage multiple accounts and prioritize effectively

Responsibilities

• Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
• Build and maintain long-term relationships with customers to foster loyalty and satisfaction.
• Serve as the main point of contact for client inquiries, concerns, and feedback.
• Analyze customer data and behavior to identify trends and opportunities for improvement.
• Develop and implement CRM strategies to enhance customer engagement and retention.
• Collaborate with sales, marketing, and product teams to align customer strategies with business goals.
• Monitor and report on customer satisfaction metrics and KPIs.
• Manage CRM systems and ensure data accuracy and integrity.
• Lead initiatives to personalize customer interactions and improve service delivery.

Benefits

• At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future.
• These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level