Strategic Account Executive, Public Sector - Central Region Preferred - Remote

UnitedHealth Group•Minnetonka, MN

2d•$75,000 - $160,000•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Central Region Preferred. Primary Responsibilities: Build and foster solid customer/broker relationships Focus on Serving Customers and Building Relationships by the following: Customer/broker interactions including scheduled calls, social events, in-person meetings, or even just the occasional email or phone check-in Check in with broker/customer on state of relationships with other internal business partners as well (FAM/CSC/UMR Ops/Analytics) Actively engage in NPS improvement by promoting solutions, addressing client needs, and demonstrating value daily with each customer/broker interaction Provide 24-hour response time for urgent requests, and clearly communicate external turnaround times as well as “next steps” with all external deliverables Medical Persistency and Product Upsell Meet or exceed customer retention goal Provide regular updates to Segment and health plan leadership on renewal status (written and meetings) Understand the plan designs, products, and services your customers have in place and identify and deliver solutions Have pre-renewal conversations (at a minimum via email) with consultants to understand how/which products may be a fit Proactively provide plan design suggestions to support not only the customers need but to leverage growth and launch of our new products Deliver strategic value to your customers through analytics Learn and understand the complex reporting and analytics tools we have, and how to leverage them in your strategic external conversations Be a product expert and be able to give an “elevator pitch” to your brokers/customers on a diverse range of topics Provide analytics and plan reviews on all UMR customers at least annually Effectively lead and maintain internal partnerships to support customers Ensure that all internal business partners meet and exceed customer and broker expectations Provide collaborative feedback and leadership for internal partners that need development Escalate and identify liabilities in internal business partners in a timely manner, and clearly communicate your expectations of them on your accounts Be accountable for the performance of internal business partners and how their performance reflects on a group’s retention Personal skill development Learn and understand the tracking tools we have in place to manage our business including: Follow established protocols, tools and resources to assure accurate and timely updates are provided to all internal and external stakeholders Develop and hone presentation skills, verbal communication skills, and feel comfortable delivering top-notch presentations on a number of topics as customers need Provide clear, concise, and professional written communications, use standardized fonts/email signatures, and minimize incorrect grammar and punctuation You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

7+ years of Account Management experience managing and renewing a book of business for medical products
7+ years of experience developing solid relationships with key client/broker decision-makers
5+ years of experience working with Labor Unions and Trusts
5+ years of insurance experience
5+ years of experience working in partnership with claims and customer service
5+ years of experience utilizing MS Word, Excel, and PowerPoint
5+ years of ability to deliver high level of customer service and proven track record of following through with assignments
Valid driver's license

Nice To Haves

5+ years of experience handling complex and difficult accounts
Experience with Labor & Trust
Proven solid relationship building and problem solving skills
Demonstrated ability to prioritize and organize own work to meet deadlines and resolves complex client issues
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Build and foster solid customer/broker relationships
Customer/broker interactions including scheduled calls, social events, in-person meetings, or even just the occasional email or phone check-in
Check in with broker/customer on state of relationships with other internal business partners as well (FAM/CSC/UMR Ops/Analytics)
Actively engage in NPS improvement by promoting solutions, addressing client needs, and demonstrating value daily with each customer/broker interaction
Provide 24-hour response time for urgent requests, and clearly communicate external turnaround times as well as “next steps” with all external deliverables
Meet or exceed customer retention goal
Provide regular updates to Segment and health plan leadership on renewal status (written and meetings)
Understand the plan designs, products, and services your customers have in place and identify and deliver solutions
Have pre-renewal conversations (at a minimum via email) with consultants to understand how/which products may be a fit
Proactively provide plan design suggestions to support not only the customers need but to leverage growth and launch of our new products
Learn and understand the complex reporting and analytics tools we have, and how to leverage them in your strategic external conversations
Be a product expert and be able to give an “elevator pitch” to your brokers/customers on a diverse range of topics
Provide analytics and plan reviews on all UMR customers at least annually
Ensure that all internal business partners meet and exceed customer and broker expectations
Provide collaborative feedback and leadership for internal partners that need development
Escalate and identify liabilities in internal business partners in a timely manner, and clearly communicate your expectations of them on your accounts
Be accountable for the performance of internal business partners and how their performance reflects on a group’s retention
Follow established protocols, tools and resources to assure accurate and timely updates are provided to all internal and external stakeholders
Develop and hone presentation skills, verbal communication skills, and feel comfortable delivering top-notch presentations on a number of topics as customers need
Provide clear, concise, and professional written communications, use standardized fonts/email signatures, and minimize incorrect grammar and punctuation