Strategic Account Executive - Meritain Pharmacy Solutions

CVS Health • Tampa, FL

93d • $60,300 - $145,860

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This can be a remote opportunity for the right individual. We are open to location based on skill set. As a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, and membership objectives. This position focuses exclusively on Meritain Health’s pharmacy business, Meritain Pharmacy Solutions.

Requirements

• 3-5 years of relevant healthcare industry experience detailed above.
• Ability to travel 25% – 50%.
• Demonstrated ability to leading open enrollment strategy, including on-site client meetings.
• Strong communication skills.
• Communication experience with C-suite level individuals.
• Monitoring and reporting results of Performance Guarantees.

Nice To Haves

• Previous Client Management experience with a Health plan carrier.
• Previous Client Management experience with a pharmacy benefit manager (PBM).
• 3 – 5 years of experience of relevant pharmacy industry experience.

Responsibilities

• Executes tactical components of the client management team’s business plan for each customer.
• Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.
• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
• Offers creative product and service solutions to address client's evolving needs.
• Monitors on an ongoing basis client's product lines and services to ensure client's needs are being met.
• Supports the overall annual business plan and account strategy.
• Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client’s needs.
• Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including contract and performance guarantees.
• Collaborates with team members new client implementation to manage the integration of client’s and Meritain’s internal organizations, ensuring a smooth installation.
• Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership.
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.).
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
• Provide support on opportunities for new products and services.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree