Strategic Account Director

Microsoft•New York, NY

6d•$133,000 - $222,700

About The Position

Builds relationships with leaders of the assigned account and the broader ecosystem to shape strategic direction and business metrics, leveraging knowledge of customer business.As a Strategic Account Director you will generate and leverage business strategic industry-focused insights to solve customer business problems. Account Management Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry point of view to shape ecosystem. Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience. Leads efforts with key internal and external partners including vertical industry partners with business and technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging relationships, influence, and industry knowledge. Participates in discussions to impact the broader ecosystem (e.g., passing legislation). Customer Engagement Proactively develops understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customers' needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall business strategy. Sales Excellence Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Leads the account management team and key stakeholders with deep industry expertise to engage business or technical decision makers of the assigned account. Leverages best-in-class sales and communication strategies and tools to deliver results and identify new opportunities. Creates and qualifies new opportunities by identifying strategic opportunities within accounts and guiding the customer on how to best identify new opportunities, leveraging customer and industry relationships. Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Engages and collaborates with decision makers of the account (e.g., director-level) to create a mutually beneficial business value proposition, and develop plans to customize solutions that satisfy customers' Key Performance Indicators (KPIs). Strategic Thinking Generates and leverages business strategic industry-focused insights to solve customer business problems. Other Embody our Culture and Values

Requirements

Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.

Responsibilities

Builds relationships with leaders of the assigned account and the broader ecosystem to shape strategic direction and business metrics, leveraging knowledge of customer business.
Generate and leverage business strategic industry-focused insights to solve customer business problems.
Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers.
Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry point of view to shape ecosystem.
Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience.
Leads efforts with key internal and external partners including vertical industry partners with business and technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging relationships, influence, and industry knowledge.
Participates in discussions to impact the broader ecosystem (e.g., passing legislation).
Proactively develops understanding of customer's business needs, priorities, strategies, and industry insights.
Anticipates customers' needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly.
Shows differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge.
Delivers solutions into overall business strategy.
Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome.
Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience.
Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy.
Leads the account management team and key stakeholders with deep industry expertise to engage business or technical decision makers of the assigned account.
Leverages best-in-class sales and communication strategies and tools to deliver results and identify new opportunities.
Creates and qualifies new opportunities by identifying strategic opportunities within accounts and guiding the customer on how to best identify new opportunities, leveraging customer and industry relationships.
Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers.
Engages and collaborates with decision makers of the account (e.g., director-level) to create a mutually beneficial business value proposition, and develop plans to customize solutions that satisfy customers' Key Performance Indicators (KPIs).
Generates and leverages business strategic industry-focused insights to solve customer business problems.