Strategic Account Director

BioDigital-posted 3 months ago

$84,500 - $99,500/Yr

Full-time • Mid Level

New York, NY

11-50 employees

Hospitals

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BioDigital is searching for a Strategic Account Manager to manage and expand enterprise accounts, working closely with cross-functional teams to ensure clients fully utilize their cloud-based, interactive 3D human body visualization platform and realize its value in enhancing health education and understanding. This role requires a strong background in SaaS and/or healthcare sales, excellent communication and collaboration skills, and a passion for making healthcare accessible to everyone.

Own and manage a book of our largest enterprise accounts with renewal, revenue growth and retention targets.
Identify and qualify new expansion opportunities within existing accounts, proactively presenting value propositions and driving incremental revenue growth ensuring a healthy pipeline for consistent revenue growth.
Manage account renewals and proactively identify opportunities to introduce additional products and services that align with customer objectives, driving increased value.
Develop and execute strategic account plans, identifying potential growth areas, key decision-makers, and strategic initiatives, focusing on upsell and product adoption.
Proactively identify and understand evolving customer needs, challenges, and pain points, while building strong, trusted relationships with key stakeholders.
Own the overall success of the account by leading cross-functional collaboration, bringing in specialists as needed.
Monitor customer satisfaction and track key account metrics, address concerns promptly, and ensure successful implementation and ongoing usage of solutions.
Provide accurate forecasting and account updates in CRM, maintaining detailed records of client interactions, sales stages, and follow-up activities.
Build value-based relationships with key executive level decision makers by leveraging existing client relationships and building new ones.
Represent BioDigital at industry events or trade shows.

3-5 years experience in a strategic enterprise account manager or enterprise sales role.
Proven track record of achieving revenue targets and managing complex, high-value accounts within a B2B environment.
Strategic thinker with demonstrated ability to create account management plans and build trusted relationships throughout strategic accounts.
Strong analytical skills and data-driven decision-making capabilities.
Proven ability to collaborate effectively with cross-functional teams and senior leadership to achieve shared goals.
Strong consultative selling skills with the ability to understand customer needs and tailor solutions accordingly.
Inquisitive by nature and interested in uncovering issues to identify business opportunities.
Detail oriented and committed to high quality deliverables.
Excellent communication, negotiation, and relationship building skills at the executive level.
Creative problem-solving attitude.
Demonstrated ability to lead teams to achieve goals without positional authority.
Experience working with B2B SaaS products and/or medical device or life sciences companies preferred.

Equal Opportunity Workplace
Work environment free of discrimination and harassment

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