Strategic Account Director – North America Partnerships

Western Union

107d • $130,000 - $165,000

About The Position

We are seeking a dynamic and results-driven Strategic Account Director to lead and grow some of our largest and most critical partnerships headquartered across North America, including Wal-Mart. For this reason, this position is based in Bentonville, AR. This role is ideal for a relationship-focused professional with a strong commercial mindset and a passion for solving complex strategic challenges.

Requirements

• 7-10 years of proven success in account management and revenue growth, preferably in retail, digital, or financial services.
• Bachelor’s degree in Business, Finance, or a related field preferred.
• Exceptional communication and interpersonal skills with the ability to influence and inspire.
• Demonstrated success in relationship management and strategic thinking.
• Advanced proficiency in Microsoft Office, especially in creating professional presentations.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Responsibilities

• Establish, nurture, and expand a portfolio of high-value strategic accounts across North America, driving revenue growth and exceeding performance targets, with a focus on Wal-Mart.
• Analyze partner performance data against industry benchmarks to identify opportunities for improvement and innovation.
• Develop a deep understanding of each partner’s business model, goals, and success metrics across stakeholders.
• Work across internal teams to address strategic network challenges and support the rollout of impactful solutions.
• Lead the development and execution of annual account plans with clear goals and success measures.
• Conduct quarterly in-person meetings to ensure alignment and progress.
• Support renewal negotiations and retention strategies to achieve mutually beneficial outcomes.
• Ensure all partner interactions and activities are accurately documented in the CRM system.
• Build and maintain strong relationships across all levels and geographies within assigned partner organizations.
• Conduct regular in-person meetings to foster trust and alignment.
• Collaborate internally to solve strategic network issues and implement solutions effectively.

Benefits

• Medical, Dental, Vision insurance
• Family First Program
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave
• Access to short-term incentives
• Multiple health insurance options
• Accident and life insurance
• Access to best-in-class development platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees