Strategic Account Coordinator

ZIM • Miami, FL

130d

About The Position

Support Strategic Account Manager (SAM) efficiently and effectively in day-to-day Sales and Contract Admin operations, manage back office related activities, oversee contract management and rate filing process between BU/SA/Country as a centralized focal point, act as internal point of contact for customers as it relates to rate agreements and contracts, handle basic customer inquiries; Assist SAM in account management pertaining to centralized contract management and follow up.

Requirements

• Academic education in Economics, Business Management, Marketing, Logistics, or International Negotiation - Advantage.
• Minimum 2 years of experience in a commercial position (Sales, marketing, procurement).
• Working experience in a local FFW / global company / shipping industry - Advantage.
• Proficient in MS Office, Excel in particular, and comfortable working within systems/platforms (ie. L2A, Fams, etc).
• Excellent control of country’s local language.
• Bilingual English and Spanish would be highly preferred.

Responsibilities

• Help to maintain customers’ relationships through prompt service and management of contract agreements and basic customer inquiries.
• Assist in consolidating all SA rate agreements for the LTAM region under a centralized model as the key focal point.
• Coordinate with and between BU/Trade, Zim Agencies, CCA region and Country Sales teams to streamline filing of rate negotiations with SA customers and promote Zim’s speed to market.
• Support the SAM in the distribution of market relevant customer advisories and ensure contracts are updated accordingly.
• Centrally manage SA customer contract agreements and basic customer inquiries within LTAM region.
• Input/update contracts and agreements with GAC and communicate to all stakeholders – SA, Region, Country, Agent, etc.
• Update, maintain and ensure accuracy of customers’ information in CRM and other IT systems.
• Assist in communicating customer advisories and quarterly rate updates.
• Provide customers with administrative information on their account if requested.
• Handle basic email inquiries with customer and/or other departments within ZIM.
• Inform customers on changes of different topics such as: rates, schedule, new shipping methods, etc.

What This Job Offers

• Education Level: Bachelor's degree