Strategic Account Associate

Crete Carrier Corporation • Lincoln, NE

5d

About The Position

Provides customer service within a defined customer base while conferring with
necessary departments across the organization to
ensure customer expectations are met.

Requirements

• Excellent verbal and written communication skills
• Solves problems and makes decisions independently and proactively
• Proficient with Microsoft Office Suite or related software
• Bachelor's degree; or one to two years of related experience and/or training; or equivalent combination of education and experience
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 lbs. at times.
• Ability to travel as needed.
• Valid driver's license as required by manager

Responsibilities

• Manages customer base and provides service that meets or exceed expectations.
• Coordinates with various departments in order to develop and maintain profitable traffic lanes.
• Solicits outbound freight for both primary and secondary lanes.
• Enters available loads with all required information to properly dispatch and pick up the load, create the freight bill, and supply the customer with any necessary EDI information.
• Schedules loading and unloading appointments in order to meet customer requirements and to maximize driver productivity.
• Monitors all customer specific loads for service issues from the time the load is tendered until it is delivered.
• Discusses customer issues and concerns with the appropriate operations and sales departments when necessary.
• Monitors customer specific trailer poos and confers with appropriate personnel as needed.
• Reviews customer scorecards with customer development leaders and makes recommendations accordingly.
• Manages multiple priorities and deadlines.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level