Store Tech Procurement (Asset Management)

Domino's Corporate•Ann Arbor, MI

7h•Hybrid

About The Position

The specialist’s focus within the ‘Store Tech Procurement Team’ will revolve around order administration and franchisee relationship management. The specialist will also be partnering with internal teams, such as the New Store Opening team and Team USA to ensure that those team’s technology procurement needs are met. The specialist will provide best-in-class customer service as they process orders and respond to customer inquiries.

Requirements

Bachelor’s degree in Business preferred
Minimum of 3 year customer service experience
Vendor experience preferred
Ability to multitask in a fast-paced environment
Ability to prioritize and execute based on business need
Dedicated to customer satisfaction
Organization and time management skills required
Excellent communication skills & computer proficiency
Proficiency in Microsoft Office Suite

Responsibilities

Order Processing
Review orders and release them as the first gate in the order process flow
Manage emergency order requests, determine priority, and expedite as necessary
Responsible for all system & documentation-related items associated with each order transaction
Contact assigned franchisees as necessary for order clarifications
Inform customers of any current product issues or notifications
Customer Relationship Management
Resolve customer inquiries related to order status, billings, service, and products
Manage RMA requests, ensuring the return process flow is completed to closure
Partner with Internal teams, such as the NSO team & Team USA IT, to assist with their technology procurement needs
Vendor Relationship Management
Partner with Domino’s technology procurement partner to ensure best in class procurement for our customers
Resolve any vendor related issues resulting in delivery delays, escalating as needed to ensure resolution to all issues
Act as primary contact for assigned OEM vendors, managing product life-cycles, availability, and innovation opportunities