Store Team Leader

Goodwill of the Finger Lakes•Geneseo, NY

41d

About The Position

The Store Team Leader will work with the store management teams within the assigned district to meet or exceed all store goals and ensure that Goodwill standards are followed in the execution and operation of their stores. The Store Team Leader is responsible for the overall day-to-day operation of the Goodwill retail store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration & Logistics teams, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

Requirements

Bachelor’s Degree or equivalent required.
A minimum of five years' progressive business experience required, retail experience preferred.
Three to five years supervisory experience.
Or equivalent combination of education and experience.
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Writes business correspondence.
Presents information and responds to questions from groups of managers, clients, customers and the general public.
Employee must be an effective communicator.
Ability to calculate figures such as discounts, percentages, interest and sales volumes.
Must be proficient in Microsoft office programs such as Word, Excel and Outlook
Able to apply financial and budgeting concepts.

Responsibilities

Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores. Partners with Vice President of Donated Goods Retail, People Resources, Finance and Logistics to accomplish responsibilities.
The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes;
Achieves budgeted revenue goal;
Achieves revenue to expense ratio target;
Delivers budgeted surplus target;
Adheres to percent labor to sales metric; and
Ensures compliance with Organization Safety standards.
Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences;
Demonstrates the highest level of customer service in all activities;
Reviews customer concerns and resolves them appropriately within established guidelines
Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes;
Liaise with People Resources Generalist on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill of the Finger Lakes’ mission, vision and values.
Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill’s established standards.
Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained;
Ensures polite and courteous acceptance of donations.
Coordinates with Director of DGR Operations for final decisions on donations.
Ensures complete processing of donations, both hard goods and clothing.
Monitors the stock level of store merchandise and works with Assistant Store Team Leaders to adjusts as necessary:
Reviews applications, interviews, selects and completes new hire process for team members.
Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and
Conducts team members performance reviews with input from other members of retail management, and Director of DGR Operations for retail management.
Trains and develops retail management teams for growth and more responsibility.
Ensures the facility is neat, clean and organized to prevent injury or accident.
Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
Provides safety training to all new employees and administers on-going training to all store personnel.
Ensures effective communication with store team, program participants, community and customers.
Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance;
Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees.
Ensures that store equipment is kept in proper working order.
Promptly notify Maintenance of defects, or IT of problems with computer systems and e-mail.
Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the Retail Store by completing all other tasks as assigned.