Outlet Store Team Lead

Morgan Memorial Goodwill Industries•Boston, MA

3d•Onsite

About The Position

This position is responsible for performing Sales Associate duties and providing guidance to Sales Associates. This position is also responsible for providing excellent customer service, operating and monitoring cash registers, ensuring that policies and procedures are followed, and may also include fulfilling manager duties, as required, such as key-holder responsibilities and opening and closing the store.

Requirements

Position requires a high school diploma or equivalent and previous retail experience.
The incumbent must be able to perform math at an eighth grade level (adding, subtracting, calculating percentages, multiplication), and must be able to speak and understand English.
The ability to work with a diverse staff and customer base, and with individuals with disabilities is essential.
Incumbent must also have the ability to determine when to direct a problem situation to a supervisor.
Satisfactory results of all required background checks.

Responsibilities

Monitors cash registers for accuracy and reconciles registers at the end of the day.
Processes customer checks, charges and store credits, and corrects register voids and errors.
Handles customer objections and complaints.
Escalates complaints to Store Manager as necessary.
Under the direction of the Store Manager, merchandises inventory by color, size, and season.
Decides which classifications to pull each week by color and quantity.
Assesses merchandise and makes pricing recommendations to the Store Manager or Assistant Store Manager.
Ensures the store is opened and closed on time.
Provides leadership to store staff in the absence of the Store manager.
Directs floor activities, monitors registers, assists customers and completes daily sales report.
May at times be required to process staff payroll.
Directs housekeeping activities by assigning duties and helps as necessary.
Provides customer service by knowing inventory, sale information, store policies and procedures, and other related information.
Ensures loss prevention by monitoring dressing rooms and observing customers.
Performs other duties as assigned.