Store Systems Reliability Engineering Lead

Google • Mountain View, CA

10d • $166,000 - $244,000

About The Position

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

As a Store Systems Reliability Engineering Lead, you will architect the reliability foundation for our physical retail ecosystem—including POS, devices, inventory, and our distributed e-commerce platform. You will drive engineering excellence by defining metrics and fostering a culture of operational quality across the organization. Leveraging deep networking and systems expertise, you will lead cross-functional initiatives with Security, Payments, and Networking teams to solve complex hardware-software challenges.

In this role, you will design scalable automation using Google frameworks to ensure our systems are simple to operate and maintain. Crucially, you will pioneer the integration of Agentic AI to revolutionize monitoring, alerting, and auto-remediation.

Google Store is our omnichannel, global retailer, leveraging the best of Google to help customers experience our award-winning devices and services. Our team is responsible for a vast portfolio that supports the entire customer journey, from product discovery to upgrading their next device. This portfolio includes the My Pixel app distributed with every Pixel phone, the Google Store global eCommerce platform, our leading edge retail point-of-sale system, and AI-driven algorithms for customer lifecycle management.

The Store team applies Google's AI to solve complex, real-world problems across our growing global footprint of online and brick-and-mortar storefronts. This ranges from AI-enhanced site operations to agentic AI shopping assistance, ensuring a seamless and intelligent experience at every touchpoint.

The Store team is committed to providing team members with the opportunity to build their applied AI skillset, so that we may ultimately help our customers connect with the best of Google.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience with software development in Go and Java.
• 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture.
• 3 years of experience with developing infrastructure and networks.

Nice To Haves

• Master's degree or PhD in Computer Science, or related technical fields.
• 5 years of experience with data structures and algorithms.
• Experience leveraging Generative and Agentic AI to build intelligent monitoring and auto-remediation tools.
• Expertise in Linux internals, networking protocols (TCP/IP), and physical device management, with a diagnostic mindset for resolving hardware-software interactions.
• Ability to drive a culture of quality by defining Service Level Indicators (SLIs)/Service Level Objectives (SLOs) and building solutions that are simple to measure, operate, and maintain.
• Ability to direct technical strategy and influence partners across security, payments, and networking to solve ambiguous problems.

Responsibilities

• Build and lead a high-performing engineering team to scope, prioritize, and drive the setup, automation and support of gStore retail stores and enhance the reliability, scalability, and performance of gStore's critical systems and infrastructure.
• Architect and review comprehensive software and system designs, ensuring they meet Google's standards for reliability, manageability, and observability. Produce clear and detailed design documents to guide implementation.
• Build consensus and drive alignment across teams (Engineering, Product, Operations) to ensure seamless project execution and successful store launches.
• Write and review high-quality, production-ready code in languages relevant to Google's tech stack (e.g., Java, Go, Python). Advocate best practices and mentor team members to elevate their technical skills.
• Identify and address critical technical debt and vulnerabilities in existing systems. Implement engineering and quality metrics to drive continuous improvement in operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level