Full Time Store Supervisor - Christiana Mall - Newark, DE

Casper • Newark, DE

3d • Onsite

About The Position

Looking for a job to get you out of bed? Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company's award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across North America and its products are available at a growing list of retailers. Casper's Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we've reached over 70 retail locations and are growing! We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally. We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally. Nuts and Bolts: We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture. When you're not catching zzz's, this is what you'll do Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance. Help lead and advise associate team on sales floor with goal driven approach. Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement. Maintain training standards on the sales floor; ensure the team has both product and systems expertise. Help find ways to improve store operations and to improve overall customer experience. Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ. Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process. Help Casper reinvent retail by creating unique, optimal retail experiences. Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback.

Requirements

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Outstanding communication skills with a knack for building consensus via influence.
• Naturally curious and a solves problems with grace and optimism.
• The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration.
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day.

Nice To Haves

• Financial management experience preferred.

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
• Help lead and advise associate team on sales floor with goal driven approach.
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement.
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise.
• Help find ways to improve store operations and to improve overall customer experience.
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ.
• Oversee inventory management.
• Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process.
• Help Casper reinvent retail by creating unique, optimal retail experiences.
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback.

Benefits

• Salary as well as monthly bonus potential
• Employee Discount to use on whatever you like! (with a few exceptions)
• Gifted Bedding after tenure milestones
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Participation in our 401k program on Day One
• Paid Time Off with increases after tenure milestones
• Incentivized Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees