Store Supervisor (US) - Sandwich, MA

TD Bank • Sandwich, MA

390d • $49,920 - $69,680

About The Position

The Store Supervisor at TD Bank is responsible for overseeing daily team activities to ensure operational excellence and compliance with policies and procedures. This role involves managing the store in the absence of other managers, driving sales and customer service objectives, and leading a team to enhance customer relationships and experiences. The supervisor will also engage in customer interactions, facilitate loan applications, and ensure adherence to regulatory guidelines while promoting a positive work environment.

Requirements

• High School Diploma or GED required; undergraduate degree preferred.
• 2+ years of related experience working with customers and/or sales.
• Notary License preferred.
• Previous supervisory experience or demonstrated ability to provide direction and coaching.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to supervise and lead others.

Nice To Haves

• Knowledge of financial literacy and a broad range of products and services.
• Experience in community service.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
• Manage the store in the absence of other managers, including running the teller side and handling customer escalations.
• Drive and reinforce sales and advice activities to create personalized customer experiences.
• Monitor workflows for the teller team and platform, prioritizing tasks and delegating responsibilities.
• Educate the team on bank operational policies and procedures to manage risk and protect the bank and customers.
• Engage in conversations with customers about loan products and facilitate application intake.
• Lead, develop, and coach the team on delivering effective customer service and advice conversations.
• Utilize customer relationship tools to advocate for customers and promote financial products and services.
• Acquire and deepen the store customer base through proactive sales and service activities.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 10,001+ employees