Store Supervisor- Upper Southampton, PA (40 hours)
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About The Position
The Store Supervisor at TD Bank is responsible for overseeing the daily operations of the store, ensuring that all team activities align with the bank's operational excellence and compliance standards. This role is pivotal in driving customer satisfaction and sales objectives while managing risks associated with banking operations. The Store Supervisor will lead a team of service and advice colleagues, providing guidance and support to ensure that they meet individual and store goals, ultimately delivering legendary customer experiences. In the absence of other management, the Store Supervisor will take charge of the store, managing teller operations, customer escalations, and ensuring that all banking procedures are followed meticulously. The Store Supervisor will engage with customers to discuss loan products and facilitate application processes, requiring an active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS). This position demands a strong understanding of bank policies and regulations, as well as the ability to educate the team on risk management practices. The supervisor will monitor workflows, prioritize tasks, and delegate responsibilities effectively to maintain operational efficiency. In addition to operational oversight, the Store Supervisor will play a crucial role in coaching and developing team members, ensuring they deliver effective customer service and product advice. This includes utilizing customer relationship tools and promoting financial literacy among customers. The supervisor will also be responsible for maintaining a professional and inviting store environment, adhering to regulatory guidelines, and ensuring that all customer interactions are handled with care and professionalism. Overall, this role is essential in fostering a high-performing team that is committed to achieving the bank's objectives and enhancing the customer experience.
