Store Supervisor Full Time

BJ's Wholesale Club • Auburn, ME

302d

About The Position

The Person in Charge works closely with the Club Manager and Assistant Club Manager in providing leadership and direction within the club while driving club performance by maintaining policies and procedures, delivering a positive service experience to Members, and providing leadership and direction. Acts as a key holder for the club. The manager is responsible to function as the Manager on Duty (MOD) as assigned. While MOD, the manager has responsibility to manage the entire Club, including all Club departments, to ensure excellent Member engagement, to address all concerns brought to the MOD's attention, and to escalate any concerns, as appropriate.

Requirements

• Previous retail experience in a retail store, supermarket, or warehouse required.
• A strong drive for results and solid work ethic is required.
• Excellent communication skills required.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma and/or college degree preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams.
• Forklift operator required.
• Open shift availability required.
• At least 18 years of age.

Responsibilities

• Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
• Model leadership competencies to build credibility and act as a champion for business growth.
• Provide the information teams require to be successful.
• Create a culture of collaboration and provide honest and timely direction, follow up and feedback.
• Execute business expectations within expected timeframes by setting clear expectations.
• Teach, coach and lead through the club level training process.
• Drive a culture of development, strategic thinking and ethical decision making.
• Ensure a safe and positive environment for team members and members.
• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Lead teams to deliver GOLD club standards daily.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Communicate effectively with team members to enable them to do their jobs effectively.
• Monitor member service levels and ensure a positive service experience is delivered to all Members.
• Assess Team Member performance, provide actionable feedback and coach, teach and develop talent.
• Operate forklift in a safe and efficient manner.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED