STORE STOCK TECHNICIAN

Micro Electronics•Brentwood, MO

About The Position

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented STORE STOCK TECHNICIAN . This person will service returned computers or other computer-related equipment and prepare it for resale or otherwise process it as per documented standards. MAJOR RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily, with or without reasonable accommodation for individuals with disabilities.

Requirements

High School diploma or equivalent.
Ability to talk and hear.
Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center associates.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
Ability to stand at least eight hours per day.
Ability to reach and to grasp or handle objects, tools or controls.
Ability to frequently walk, stoop or kneel and to occasionally climb stairs or ladders.
Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to adjust focus.
Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc.
Ability to work in conditions typical of a high technology retail environment, including moderate noise levels.
Ability to work schedules that include all hours of store operation and other hours as needed.

Responsibilities

Follow detailed instructions to ensure high output
Identify, diagnose, and document hardware failure or software problems on a variety of computer or computer-related equipment (examples could include, but are not limited to televisions, tablets, wearable devices, computer monitors, and other computer accessories)
Provide complete and accurate written documentation regarding diagnostics and resolutions
Complete assigned work orders within established timeframes
Understand and utilize technical manuals and other support resources
Complete a minimum of 1.5 orders per tracked hour on average per pay period
Maintain minimum quality standards based on clearance item “bounce rate” or return rates
Return product to as near a “new in box” state prior to releasing it for sale
Accurately complete all service and Point of Sale transactions accurately and completely
Follow the Store Stock Process as documented
Keep up to date on retail products, current technologies, and service certifications as required by management
Maintain a clean and organized work area
Perform other duties and tasks as assigned