Store Softlines Manager #237 - Lake Charles, LA

Academy Sports • LA

111d

About The Position

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. The Softlines Sales Manager position is responsible for the overall management and execution of operational excellence for the entire store, with additional specific focus on supervision and management of team members in Softlines Sales (which includes Apparel and Footwear). It directs and coordinates activities through subordinate team leads and other team members. It is a leadership position and is expected to effectively drive the overall performance of the store through the effective supervision, communication and coordination of the team members. Through this important work, the Softlines Sales Manager leads the team and drives the goals that directly impact customer satisfaction, store profitability, and Academy’s Purpose.

Requirements

• Bachelor’s degree in related field preferred.
• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
• Exceptional supervisory and management skills.
• Ability to effectively coach department members on store policies, protocols and expectations.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.
• Proficiently uses basic mathematical computations.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for Softlines Sales and actively participates in the personnel decisions of team members, including employee selection, training, discipline, termination and development.
• Provides departmental direction to the Softlines Sales team and daily supervisory oversight to Team Leads and team members to ensure that exceptional customer service is the priority of interaction with customers.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.

Benefits

• Full-time position averaging 45-50 hours/week.
• Equal Employment Opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees