Store Shift Supervisor

Pet Supplies Plus•Racine, WI

12h•Onsite

About The Position

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood! As Store Shift Supervisor at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will assist a neighbor in choosing the perfect toy for a lab who loves to fetch, stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom, show a fourth grader how to test the water in his fish tank, set an example for the other team members in delivering fantastic neighborly service, and assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation…all while engaging with PSP neighbors and smiling in the face of puppy breath. Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 750 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size.

Requirements

A high school diploma or GED.
2+ years of retail experience.
Proficiency in Microsoft Office.
Strong sales and customer service skills are a must.
Ability to operate all equipment, including a forklift, to run the store is important, as well as the abiilty to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older

Responsibilities

assist a neighbor in choosing the perfect toy for a lab who loves to fetch
stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
show a fourth grader how to test the water in his fish tank
set an example for the other team members in delivering fantastic neighborly service
assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite.
Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations.
Involvement in store recruiting, onboarding and team member development.
Communicating opportunities to improve community engagement or store performance to the team leaders.
Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.
Willingness to perform nail trims on our furry friends.