Store Sales Manager

Mattress Firm • Boston, MA

442d

About The Position

The Store Sales Manager at Mattress Firm is a leadership role focused on driving sales performance and ensuring an exceptional customer experience in a retail environment. This position involves leading a team, developing employees, and executing company initiatives to achieve sales goals across multiple store units. The Store Manager is responsible for creating a compelling work environment, training staff, and maintaining high standards of merchandising and customer service.

Requirements

• Proven experience in retail sales management or a similar role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and drive performance based on KPIs.
• Experience in training and coaching employees in a retail environment.
• Knowledge of merchandising and marketing strategies.

Nice To Haves

• Experience in the mattress or home goods industry.
• Familiarity with omni-channel retailing.
• Background in social media marketing.

Responsibilities

• Lead the Mattress Firm vision and company initiatives to achieve sales performance goals.
• Hold associates accountable for in-store merchandising execution across multiple store units.
• Drive individual and team sales performance and related KPI results.
• Train and coach store employees in sales, product knowledge, and operational activities.
• Create an exceptional customer experience by putting customers at the center of operations.
• Communicate regularly with field employees to address concerns and questions.
• Assist in staffing, interviewing, and hiring qualified candidates for multiple stores.
• Develop skills and competencies through assigned training and coursework.
• Conduct workforce management activities, including staffing schedules and reconciling employee punches.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure compliance with company policies and state regulations regarding appearance and functionality standards.
• Partner with marketing to implement and monitor the store's social media strategy.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Discounts on cell phone products and services, tickets to events, personal travel, electronics, and appliance purchases.
• Pet insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees