504 - Store Sales Manager

Ashley Stewart, Inc.•Norfolk, VA

64d

About The Position

Position Overview: The Store Manager is responsible for the overall management and execution of operational and management functions designed to maximize sales and profitability within an assigned store location. All positions assigned to work at the designated store location report to the Store Manager.

Requirements

High school diploma or equivalent (Associate Degree or higher preferred)
Minimum of 4 years prior retail management experience with at least 2 years experience as a Store Manager
Work a flexible schedule to include some holidays, most weekends and/or late evenings
Demonstrates drive and high level of initiative and willingness to be accountable; shows passion for the product and our business
Ability to communicate effectively with customers, associates, supervisors and Corporate Office partners, both orally and in writing
Experience recruiting, training, coaching & developing store associates
Ability to successfully merchandise the store to drive sales
Detail oriented with proven ability to prioritize initiatives and meet deadlines
Excellent time management skills
Ability to apply retail math skills
Excellent computer skills and ability to use a POS system
Ability to lift 30 lbs, pushing, pulling, bending and stretching frequently
Stand for periods of 8 – 10 hours a day
Use ladders or other equipment, for the purpose of store and merchandising maintenance
Work a flexible schedule to include some holidays, most weekends and/or late evenings
Minimal travel may be required, e.g. district meetings, banking duties

Responsibilities

Driving Sales
Act as a true business owner
Drive sales to achieve and exceed financial plan
Evaluates the business and takes proactive steps to improve results
Set and monitor store goals (individual, daily, weekly)
Manage store expenses
Ensure all funds and merchandise are handled according to Company policy and procedure
Maintain final report accountability for store operations, associate development and financial contribution
Effectively manage merchandise
Marketing Initiatives
Utilizes social media to drive traffic to stores for events, recruiting and generation of traffic
Schedule a minimum of 1 grass-root event per quarter
Drive PLCC and email capture
Constantly building relationships with community, churches and retailers
Customer Experience
Provide an exceptional customer service experience to all customers
Properly zone store for optimum selling and customer experience
Serve as product knowledge expert to educate customers and Associates
Hold all Associates accountable for product knowledge including features and benefits
Successfully model the Company values; hold all Associates accountable to do the same
Develop staff to ensure exceptional customer service through Customer Experience
Operations
Ensure all Company policies and procedures are effectively communicated to Associates and maintained and followed in a consistent manner. Follows all guidelines outlined in the Policy and Procedures Manual to create and maintain a safe and pleasant environment for customers and Associates
Organize work throughout the store in a manner that facilitates efficient customer service and profitable operation
Maintain a consistent level of service to the customer by ensuring all store staffing requirements
Process payroll in an accurate and timely manner
Execute merchandise displays and visuals to enhance the Brand
Place supply orders and monitor store inventory levels
Team Development
Responsible for the recruitment, interviewing and hiring and new hire orientation for Associates in your store
Train and develop Associates to ensure bench strength, career paths and succession
Expect and encourage full participation from Associates in meeting store goals and developing plans to do so
Conduct Take 5’s to ensure all Associates are updated on daily Company and store communications
Hold all Associates accountable to Ashley Stewart’s policies and procedures through coaching/counseling, coaching moments and on-going feedback
Resolve Associate complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews and counsels Associates when necessary.
Partner with DSM and HR on all training and developmental needs
Partner with DSM and HR on disciplinary actions, coaching conversations and performance management
Effectively manage time for self and Associates