Store Sales Manager

Mattress Firm • Wilmington, DE

22h • Onsite

About The Position

The Store Sales Manager at Mattress Firm leads the company's vision, initiatives, and achieves sales performance goals by holding associates accountable for in-store merchandising across multiple store units. This role involves leading selling programs, driving key performance indicator (KPI) results, and supporting the omni-channel experience. The manager is responsible for ensuring a customer-centric approach and creating a compelling and engaging environment for team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success. Mattress Firm's core mission is helping people sleep well so they live well, and this role is crucial in helping customers find their dream mattress and achieve better sleep. This position may provide support to stores at various locations including 3737 Kirkwood Highway, Wilmington, DE 19808; 2310 Concord Pike, Wilmington, DE 19803; and 400 Center Boulevard South, Suite 103, Newark, DE 19702.

Requirements

• Ability to plan strategically.
• Ability to stand or sit for 8+ hours at a time.
• Lift, push or pull 50+ pounds.
• Legal authorization to work in the United States without the need for sponsorship.
• Proof of eligibility to work in the United States.

Nice To Haves

• Bilingual preferred – Spanish

Responsibilities

• Lead Mattress Firm's vision, Company Initiatives, and achieve sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units.
• Lead selling programs and driving related KPI results in multiple store units.
• Support the omni-channel experience.
• Ensure teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
• Develop associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conduct one-on-one meetings to gain a deep understanding of your team's motivations and personal/professional aspirations.
• Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
• Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.
• Ensure company policies, including appearance and functionality standards, and state regulations are followed.
• Maintain professional communication and representation of Company brand in all internal and external interactions.
• Follow Company procedures for product transfers to ensure proper documentation of inventory.
• Analyze company provided reporting to determine appropriate staffing levels for store location.
• Partner with leadership to make staffing level changes.
• Provide technical and product knowledge information to associates and customers, serve as subject matter expert.
• Analyze company provided reporting and identifying skill gaps to address through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing and POP standards.
• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels for assigned store.
• Review merchandise flow for assigned store, ensuring accurate stock.
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes.
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
• Ability to plan strategically.
• Execute company initiatives and any other activities requested by the supervisor.
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter.
• Conduct store level inventory process and research any discrepancies.
• Partner with leadership and corporate partners as needed.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Additional bonus opportunities may be available and awarded at the discretion of the Company for eligible Leadership and individual contributor roles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees