Store Sales Associate

ACR Supply Co•Burlington, NC

11d•Onsite

About The Position

ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a 2018, 2021, 2022, 2023 and 2024 Best Christian Places to Work awardee. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work. At ACR Supply, we believe in serving with excellence, and our Store Sales Associates are at the heart of that mission. If you’re looking for a role where your daily work has a direct impact on businesses, families, and entire communities, we’d love to have you on our team. What You’ll Do: As a Store Sales Associate, you’ll create exceptional experiences for walk-in customers, phone-in contractors, and internal teammates. You’ll guide contractors to the right solutions, process orders quickly and accurately, and keep our store running smoothly and efficiently. It is expected that the Store Sales Associate will work a minimum of 40 hours per week in accordance with the standard company operating hours of 7:00am – 4:30pm, Monday – Friday. Occasional evening and weekend work may be required based on business needs. How You’ll Make an Impact Help HVAC contractors stay on schedule and reduce callbacks Support field technicians by making sure they get the right parts—fast Contribute to a positive in-store experience that keeps customers loyal Build trust with contractors who count on ACR for expert support Reinforce a culture of excellence and service in every interaction

Requirements

High school diploma or GED
1 year paid experience in a customer service role
Knowledge of the HVAC industry products and practices
Ability to multitask in a fast-paced environment
Positive team-oriented mindset with a commitment to excellence
Demonstrated ability to learn and use new technology
Excellent customer service and communication skills
Attention to detail
Strong Critical Thinking skills and problem solving ability
Excellent organizing, planning, and prioritization skills
Strong active listening and social perceptiveness
Current and Valid Driver’s License with at least one year of driving experience
Meet physical demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The team member is occasionally required to sit and climb or balance. The team member must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

3 years working in the HVAC industry (preferred)
3 years warehouse experience (preferred)
3 years inventory/ERP experience (preferred)

Responsibilities

Greet customers with a positive, helpful attitude and a servant's heart in the store and over the phone
Accurately process, invoice, and quote customer orders, changes, and returns according to ACR policies and procedures
Assist contractors with product selection and technical questions
Keep shelves stocked, organized, and clean for easy product access
Collaborate with teammates to solve customer problems quickly
Learn and grow HVAC product knowledge to better serve our customers
Call manufacturers for product availability and place special orders with manufacturers.
Open and close the store as assigned.
Drive sales by promoting new products, special deals, and innovative solutions.