Store Protection Specialist

Military, Veterans and Diverse Job Seekers•Orange, CA

About The Position

ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers. Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships: Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner. Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc. Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company dress code. Mitigating Theft ; Fraud: Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage: Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures for Customers and Associates. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution

Requirements

High School education or equivalent required, AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Ability to work effectively in a fast-paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the Store team.
Excellent Customer service skills.
Proven ability to effectively resolve conflict.
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).