Store Protection Specialist
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About The Position
Join a dynamic team at Ross, the nation's largest off-price retailer, where our values start with our people. With over 2,000 stores and a strong track record of success and growth, we are committed to providing our customers with a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. Our focus is not only on delivering exceptional value but also on creating a fun and exciting treasure hunt experience for our customers. As part of our team, you will experience success through a winning culture that pursues excellence while learning and evolving. We prioritize career growth, developing industry-leading talent because Ross grows when our people grow. Teamwork is at the heart of our operations; we work together to solve challenges and find the right solutions. Our commitment to Diversity, Equity & Inclusion is paramount, as we celebrate the backgrounds, identities, and ideas of those who work and shop with us, believing that our differences make us stronger. We strive to be a positive force in our community, and with 2023 revenues of $20.4 billion, we are proud to be a Fortune 500 company dedicated to providing an inclusive work environment with continuous learning opportunities and development for our teams. In this role, you will provide a visible presence at the store entrances and exits, mitigating theft and fraud while maintaining a safe and secure environment for both associates and customers. You will greet all customers in a courteous and friendly manner, deterring theft by demonstrating a commanding presence in a company-issued vest and monitoring the Code 50 package inspection policy. Your responsibilities will include walking the sales floor to identify and address potential theft indicators, partnering with store leadership to ensure compliance with loss prevention directives, and embracing company values to protect the Ross treasure. Safety is our number one priority, and you will assist store leadership in maintaining a safe environment for all. You will also provide excellent customer service by greeting customers, answering questions, and treating everyone with respect. Your role will involve recognizing associates through company recognition programs and engaging with internal and external partners. Additionally, you will monitor for potential theft, gather theft indicators, and communicate effectively with store and loss prevention leadership. Training and educating associates on shortage reduction initiatives will be part of your responsibilities, as well as observing and validating proper checkout procedures. This position requires a commitment to maintaining a professional appearance and supporting the company brand at all times.
