Store Parts Professional

NAPA Auto Parts • Omaha, NE

436d

About The Position

The Parts Professional at NAPA is responsible for providing exceptional customer service by assisting customers with their parts needs, processing orders accurately, and maintaining a thorough knowledge of products and services. This role involves direct interaction with customers both in-store and over the phone, ensuring customer satisfaction through effective communication and problem-solving skills.

Requirements

• High School Diploma or equivalent required.
• Ability to establish and maintain good relations with customers.
• Functionally literate and capable of understanding part numbers and line codes.
• Excellent communication and organizational skills.
• Enjoy working in a fast-paced setting and able to work calmly under pressure.
• ASE Parts Specialist (automotive) certification required.
• Working knowledge of the local area and ability to operate a vehicle with a manual transmission.
• Ability to work retail hours at any assigned store location.

Nice To Haves

• Experience operating TAMS point-of-sale system and cataloging.
• Ability to use an adding machine and process cash, check, and credit card transactions.
• Visually capable of recognizing and distinguishing letters and numbers.
• Ability to work on feet for an entire shift.
• Capable of lifting and moving parts and boxes up to 60 pounds.
• Ability to bend or stoop to floor-level shelves and reach upper shelves with a stool or ladder.
• Ability to move heavy equipment using moving aids.

Responsibilities

• Provide prompt and courteous service to customers over the telephone, in-store, or in the dealer's shop.
• Look up parts applications in catalogs or POS systems.
• Process customer orders with high accuracy and efficiency.
• Assist and advise customers on their needs, addressing technical questions and problems.
• Exhibit thorough knowledge of products, performance standards, warranties, and sales programs.
• Serve as a resource for advice to other store personnel.
• Implement appropriate sales practices, including greeting customers and demonstrating product knowledge.
• Maintain customer satisfaction by securing the right part and resolving issues.
• Demonstrate a professional attitude, conduct, and appearance.
• Maintain POS computer abilities and understand store pricing methods.
• Provide sales support functions, including processing stock orders and reporting inventory issues.
• Participate in training as needed and perform other tasks as assigned by management.

Benefits

• 401(k)
• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees