EssilorLuxottica-posted 4 months ago
Full-time
Metairie, LA
Miscellaneous Manufacturing

At Target Optical, we love the neighborhoods we belong to and that's why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we're proud and excited to help people look their best by carrying fashionable frames at a great value. Together, we're on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests' lives and communities. See your future with Target Optical. Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

  • Greets guests without delay when they enter the store.
  • Shows urgency in providing service to guests and satisfying their needs.
  • Determines the reason for the guest's visit; explains how to shop at Target Optical and required paperwork, tests, products and services.
  • Is attentive to details; reviews prescriptions and/or patient information carefully.
  • Identifies special needs, consulting with Opticians, Doctor or Retail Management when necessary.
  • Shows patience and courtesy to indecisive or difficult guests and patients.
  • Performs work accurately and thoroughly despite time pressure and guest volume.
  • Identifies situations involving unsatisfied guests and acts quickly for resolution.
  • Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handles and files all patient records in an organized and efficient manner.
  • Places contact lens orders, processes shipments and properly submits invoices for payment.
  • Accurately operates the POS system, collecting proper payment.
  • Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
  • Informs management of potential safety opportunities.
  • Demonstrates safe work practices.
  • Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.
  • Performs all pre-examination testing with accuracy and attention to detail.
  • Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
  • Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.
  • Minimum of one-year strong guest service skills (internal/external)
  • High School Graduate /GED or equivalent experience
  • Strong communicator and listener to guests and associates.
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Strong interpersonal skills (friendly, caring, patient)
  • Sales skills
  • Knowledge of store merchandise
  • Familiarity with cash register, computers and calculators
  • Previous experience in guest service, retail or optical
  • Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
  • Competitive bonus and/or commission plan.
  • Health care benefits.
  • Retirement savings.
  • Paid time off/vacation.
  • Various employee discounts.
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