Store Operations Manager

GSO • Columbus, GA

1d • Onsite

About The Position

The Store Operations Manager (SOM) plays a key leadership role in supporting the Store Director, ensuring smooth, consistent store operations. This position involves leading major operational areas such as Guest Service, Fresh Production, In-Stock, and Inventory Control. The goal is to deliver impeccable hospitality, maintain a safe shopping environment, and ensure strong execution every day. The role requires a passion for food and a commitment to providing an excellent experience for guests.

Requirements

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or ability to obtain after hire.
• Must be 21 years of age or older.

Nice To Haves

• Bachelor’s degree in business, retail management, or related field (or equivalent experience).
• Experience leading in a grocery or high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills a plus.

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access ( You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees