Store Operations Manager - Sales Floor

Lowe's Home Centers•Mooresville, NC

11d

About The Position

Your Impact The primary purpose of this role is to oversee a team of Store Operations Consultants and Store Operations Sr. Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned store operations client group. This role supports the day-to-day store operations, including sales, service, technology, omni-channel, and store communications. What You Will Do Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines. Provides coaching, feedback, and training to direct reports to help with their development and performance. Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives. Schedules regular meetings with Store Operations Consultants and Store Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations. Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings. Provides regular written and verbal communication to Director Store Operations and/or assigned client groups on initiatives updates. Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements. Communicates continuous improvement solutions to Director Store Operations and assigned client group. Leverages customer facing technology to improve productivity and efficiency. Works directly with key stakeholders to deliver on business needs, often requiring time in the field.

Requirements

Bachelor’s degree in b usiness, Management, Operations, or related field or equivalent experience or e quivalent years of experience in lieu of education requirement, if applicable
6 Years of Related Industry Experience (Installation, Repair or US Home Improvement)
6 Years of Experience in data analytics, performance reporting
Demonstrated project management experience, such as Gantt Chart design and development

Nice To Haves

6 Years of Experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience) or equivalent experience
2 Years of Experience with Service Provider Management Tools, such Service Bench, Mappoint/PowerMap, and Call Scheduling/Dispatch
2 Years of Experience with Service Provider Capacity Management

Responsibilities

Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
Provides coaching, feedback, and training to direct reports to help with their development and performance.
Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.
Schedules regular meetings with Store Operations Consultants and Store Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.
Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
Provides regular written and verbal communication to Director Store Operations and/or assigned client groups on initiatives updates.
Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
Communicates continuous improvement solutions to Director Store Operations and assigned client group.
Leverages customer facing technology to improve productivity and efficiency.
Works directly with key stakeholders to deliver on business needs, often requiring time in the field.