Store Operations Manager (GM)

Insomnia Cookies • Muncie, IN

7d • $53,000 - $55,000 • Onsite

About The Position

Insomnia Cookies is rapidly expanding our culinary footprint and we are actively interviewing for a Store Operations Manager (General Manager) to lead our team at our beloved Ball State Univ store in Muncie! If you are a hospitality focused individual looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success...then we want to talk to you!
Comp & Sweet Position Perks:
· a $53,000 - $55,000 base salary range + monthly bonus compensation package
· a $50.00 per month cellphone data plan stipend.
· excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
· 401K with contribution match.
· 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
· Enrollment in our Cookie College learning/training platform.
· free cookies, awesome swag and so much more!
Job Duties & Position Focus:
· Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
· Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
· Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
· Manage and audit inventory to maintain proper controls.
· Create and execute fun, local marketing drops.
· Create and drive in-store recognition programs/contests.
What we seek:
· 3+ years of management/leadership experience in a restaurant or retail establishment
· Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
· Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
· An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
· A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
· Familiarity with using commercial convection ovens - a plus

Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System

Nice To Haves

• Familiarity with using commercial convection ovens - a plus

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Benefits

• a $53,000 - $55,000 base salary range + monthly bonus compensation package
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees