Store Operations Manager (GM)

Insomnia Cookies-posted 4 months ago
Full-time • Manager
Kalamazoo, MI
1,001-5,000 employees
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Insomnia Cookies is expanding and looking for strong management to join our team at the Kalamazoo, MI location. We are seeking hospitality-focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

  • Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
  • Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
  • Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
  • Manage and audit inventory to maintain proper controls.
  • Create and execute fun, local marketing drops.
  • Create and drive in-store recognition programs/contests.
  • 3+ years of management/leadership experience in a restaurant or retail establishment.
  • Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
  • Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
  • An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
  • A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
  • Familiarity with using commercial convection ovens - a plus.
  • Competitive base salary + quarterly bonus compensation package.
  • $50.00 per month cellphone data plan stipend.
  • Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
  • 401K with contribution match.
  • 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
  • Enrollment in our Cookie College learning/training platform.
  • FREE cookies, awesome swag and so much more!
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