Store Operations Manager (Bilingual)

Talpa Supermercados•Norcross, GA

About The Position

Talpa Supermarkets is seeking an experienced and results-driven Store Operations Manager (Bilingual) to lead overall store operations and drive operational excellence, profitability, and an outstanding customer experience. This role serves as the senior leader on site and is responsible for overseeing all departments, developing high-performing teams, managing financial results, and ensuring compliance with company standards and food safety regulations. The Store Operations Manager (Bilingual) plays a critical leadership role in executing company strategy at the store level while fostering a positive, accountable, and customer-focused culture.

Requirements

High school diploma or GED required; college degree preferred
Minimum 5 years of grocery or retail management experience, including multi-department oversight
Strong leadership, operational, and financial management skills
Demonstrated experience with inventory management, labor control, and P&L accountability
Ability to manage multiple departments in a fast-paced retail environment
Ability to work a flexible schedule as required by business needs, including weekends and holidays
Proficiency in Microsoft Office Suite, particularly Microsoft Excel, including basic data analysis and reporting
Bilingual Spanish/English (required)

Responsibilities

Oversee daily operations across all departments, including grocery, produce, meat, bakery, tortillería, ice cream shop, restaurant, frontend, and receiving
Ensure consistent execution of standards for quality, service, cleanliness, organization, and safety
Monitor and improve key performance indicators, including sales, shrink, labor, and profitability
Manage inventory control, ordering, receiving, vendor relations, invoicing, and cycle counts
Oversee pricing accuracy, promotions, signage, discounts, and merchandising standards
Ensure compliance with food safety regulations, health requirements, allergen controls, and company policies
Recruit, hire, train, coach, and develop department managers and store associates
Create and manage labor schedules while balancing service levels and labor cost control
Conduct performance evaluations and corrective action as needed, in accordance with company policy
Foster a high-performance, accountable, and engaged work culture
Lead by example on the sales floor and within all departments
Ensure excellent customer service and resolve escalated customer issues
Build strong relationships with customers and the local community
Monitor store appearance, product presentation, and competitor pricing
Drive customer loyalty, satisfaction, and repeat business
Manage store budget and P&L performance in partnership with corporate leadership
Review sales reports, labor metrics, shrink results, and inventory performance
Plan and implement sales strategies and operational improvements
Complete required reporting, audits, and compliance documentation
Deliver weekly and monthly financial and operational reports