Store Operations Manager #270 - E. Pearland - Pearland, TX

Academy Sports + Outdoors • Pearland, TX

385d

About The Position

The Operations Manager at Academy Sports + Outdoors is responsible for overseeing the operational excellence of the store, focusing on team management across various departments including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance. This leadership role aims to enhance customer satisfaction and store profitability through effective supervision and coordination of team members, driving performance and achieving operational goals.

Requirements

• Bachelor's degree in related field preferred.
• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
• Must meet federal and state requirements for selling and processing firearms transactions.
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in personnel decisions of Operations team members.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.

Benefits

• Equal Employment Opportunity
• Diversity and inclusion in the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree