Store Operations Communications Specialist

O'Reilly Auto Parts • Headquarters, KY

2d

About The Position

The Store Operations Communications Specialist is responsible for creating, editing, and proofing easy-to-read communications to be distributed to our store and field teams. This job will review and update store procedure and training documentation and assist with reporting supply chain issues. This team member is responsible for reporting business disruptions, disaster events, coordinating recovery efforts and communicating with various corporate departments to bring the store back to original operating status. Will maintain published content on TeamNet, Zipline, Disaster Manual, and other communication outlets for stores. ESSENTIAL JOB FUNCTIONS Work with the Communications and Engagement team, corporate departments, stores, and field leadership to provide author/publisher support for communications and tasks that are being sent to stores, report store and field business disruptions and disasters, and communicate the recovery process. Partner with other corporate departments to ensure recovery processes and responsibilities are completed. Provide support for updating operations manual content on TeamNet (in HTML format) and on Zipline. Assists with managing and updating Store Operation Manuals, District Manager Operations Manual, Store Disaster Manual, disaster and other department contact resources, as well as TeamNet and Zipline content and resources. Responsible for meeting our company standards of grammar and style by proofing and editing communications as well as all O’Reilly department’s documents. Provide expertise to the importance of these standards in all messaging. Maintain the O’Reilly Rules of Style and ensure all communication is factually and grammatically correct. Provide phone support, records maintenance, and server organization. Other department day-to-day demands including, but not limited to, communicating and interacting with both internal and external contacts through meetings, phone, and email, also maintain detailed records, photography, and server organization. Works directly with other departments on projects or new technology and makes recommendations on the message content to field team members and leverages all communications tools to best deliver the message. Supports the Communications and Engagement Manager with special projects as needed. All other duties as assigned.

Requirements

• High school diploma or equivalent
• Experience using computer programs, such as the Microsoft suite of programs, and ability to learn new computer programs
• Excellent interpersonal, verbal, and written communications skills
• Ability to effectively, accurately, and efficiently proofread various forms of communication
• Organization and ability to multi-task with minimal direction
• Excellent attention to detail and overall commitment to quality

Nice To Haves

• O’Reilly Auto Parts store experience
• Proficiency using Microsoft Access, Excel, Power Point, and Word
• Experience with HTML coding
• Graphic design proficiency or similar experience using Adobe Creative Suite (Photoshop, InDesign, Illustrator)
• Journalism, and/or communications degree
• Photography experience

Responsibilities

• Creating, editing, and proofing easy-to-read communications
• Review and update store procedure and training documentation
• Assist with reporting supply chain issues
• Report store and field business disruptions and disasters, and communicate the recovery process
• Partner with other corporate departments to ensure recovery processes and responsibilities are completed
• Provide support for updating operations manual content on TeamNet (in HTML format) and on Zipline
• Assists with managing and updating Store Operation Manuals, District Manager Operations Manual, Store Disaster Manual, disaster and other department contact resources, as well as TeamNet and Zipline content and resources
• Maintain the O’Reilly Rules of Style and ensure all communication is factually and grammatically correct
• Provide phone support, records maintenance, and server organization
• Works directly with other departments on projects or new technology and makes recommendations on the message content to field team members and leverages all communications tools to best deliver the message
• Supports the Communications and Engagement Manager with special projects as needed
• Maintain published content on TeamNet, Zipline, Disaster Manual, and other communication outlets for stores

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees