Store Operations Communication Lead Consultant

Lowe's Home Centers•Mooresville, NC

13d

About The Position

Your Impact The purpose of this role is to ensure customer-facing employees have the relevant, timely and accurate information they need to deliver the best possible Lowe's customer experience. This role serves as a communications subject matter expert, strategist and project manager for internal business partners and for cross-functional corporate projects and initiatives. This includes ongoing consulting, as well as developing, managing and executing complex strategic communication plans and tactics for multiple communications projects- including strategic company offers – simultaneously; and ensuring alignment of communications across business areas and initiatives, and to Lowe's strategy. What You Will Do Serves as a communications project manager and lead for Lowe's major programs and initiatives, ensuring communications to target audiences effectively provide needed information and reflect the Lowe's brand Consults with assigned business partners (including all s of leadership), serving as a communications subject matter expert, and providing data and feedback-driven strategic/tactical insights to maximize communication effectiveness Designs and creates complex, comprehensive short- and long-term communication plans which link business strategy objectives to operational execution Creates, edits, and approves communications content (including executive communications) to ensure messaging is clear, concise, consistent, accurate and audience-appropriate Understands and uses all communications channels, including intranets, internal email and task management systems, weekly internal online Sales & Operations planner, internal television broadcasts and videos, internal social platform, and special events Initiates and leads efforts to continuously improve communications messaging, processes and channels to meet audiences’ evolving needs Participates in management activities and regularly meets with business partner leaders and senior leadership to inform, advise on decisions, deliver recommendations, update/share results, and/or obtain approvals for communications activities and initiatives Proactively develops expertise/skill in writing; communications planning/strategy and project management; communications consulting; and use of all communications channels Mentors and influences team members through informal leadership Successfully executes all assigned projects within specified budgets, timelines, and allocated resources

Requirements

Bachelor’s degree in communications, English, Journalism, or related field or e quivalent years of experience in lieu of education requirement
3 Years Experience in a Communications role or industry

Nice To Haves

Master’s degree in communications, English, Journalism, or related field or equivalent experience or related field or e quivalent years of experience in lieu of education requirement
5 Years Experience in communications role or industry, specifically experience in a corporate role within a large organization, preferably retail

Responsibilities

Serves as a communications project manager and lead for Lowe's major programs and initiatives, ensuring communications to target audiences effectively provide needed information and reflect the Lowe's brand
Consults with assigned business partners (including all s of leadership), serving as a communications subject matter expert, and providing data and feedback-driven strategic/tactical insights to maximize communication effectiveness
Designs and creates complex, comprehensive short- and long-term communication plans which link business strategy objectives to operational execution
Creates, edits, and approves communications content (including executive communications) to ensure messaging is clear, concise, consistent, accurate and audience-appropriate
Understands and uses all communications channels, including intranets, internal email and task management systems, weekly internal online Sales & Operations planner, internal television broadcasts and videos, internal social platform, and special events
Initiates and leads efforts to continuously improve communications messaging, processes and channels to meet audiences’ evolving needs
Participates in management activities and regularly meets with business partner leaders and senior leadership to inform, advise on decisions, deliver recommendations, update/share results, and/or obtain approvals for communications activities and initiatives
Proactively develops expertise/skill in writing; communications planning/strategy and project management; communications consulting; and use of all communications channels
Mentors and influences team members through informal leadership
Successfully executes all assigned projects within specified budgets, timelines, and allocated resources