STORE OPERATIONS ADMINISTRATOR

Bassett Furniture•Dulles, VA

19h•Onsite

About The Position

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, ensuring the store’s financial objectives, customer experience, and daily tasks are consistently achieved. SOAs interact with customers to arrange payments, follow up on service issues, schedule deliveries, respond to post-delivery and service surveys, and provide information. They ensure adherence to Bassett standards in customer relations, administrative functions, operational processes, and systems. A true passion for customer service is essential for this role.

Requirements

Conflict and problem resolution skills
Organizational and time management skills
Commitment to Bassett’s Vision and Values at all times
Valid driver’s license and a maintained clear and safe driving record
Work as a team with an enthusiastic attitude
Effectively communicate with customer, co-workers, and management
Read, understand and write the English language
Utilize Windows based software, including Word and Excel
Navigate and utilize applicable Bassett systems
Occasionally lift and/or pull up to 25 pounds
Occasionally bend or reach overhead

Nice To Haves

Retail experience is a plus

Responsibilities

Assist design consultants with order entry, cash management, and financing applications.
Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
Assist with sales order entry auditing using the daily transaction report.
Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
Processing service orders and maintain communication with customer on service status.
Receive purchase orders for parts or store pick-ups.
Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
Perform other operational duties as assigned;
Maintain satisfactory time and attendance.
Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
Awareness of merchandising and marketing for new merchandise tagging and tagging updates.