Store Operational Support Program Manager

Floor & Decor • Atlanta, GA

2d

About The Position

Our Mission At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next. Your Work Matters As Store Operational Support Program Manager, you will lead cross-functional initiatives that streamline in-store routines, enable technology-driven execution, and enhance the associate and customer experience. The role owns governance for store-impacting projects, ensuring clear prioritization, strong project management, and effective field adoption. The program manager partners with Internal Communications, Operations Strategy/PMO, IT, Field Leadership, and SSC teams to drive productivity and execution consistency across stores.

Requirements

• 3–5 years of experience in retail operations, process management, or a related field, with a strong understanding of field realities.
• A structured project management mindset—comfortable with governance, prioritization frameworks, and PMO processes.
• The ability to see both the big picture and the operational detail, identifying root causes rather than surface symptoms.
• Confidence presenting to senior leadership and facilitating cross-functional workshops where priorities may compete.
• Analytical strength and quantitative comfort, paired with strong written and verbal communication skills.
• Familiarity with Agile principles and proficiency in MS Project, Excel, Word, and PowerPoint

Nice To Haves

• PMI certification preferred.

Responsibilities

• Leading cross-functional store-impacting initiatives that simplify routines.
• Owning governance for store tasking and projects—clarifying priorities, timelines, and accountability before they ever reach the field.
• Building project plans, communication strategies, status reports, and scorecards that keep leaders aligned and informed.
• Facilitating working sessions that drive clarity, resolve competing priorities, and move decisions forward.
• Translating data and voice-of-the-customer insights into practical recommendations that improve productivity and expense control.
• Partnering with Field Leadership, IT, PMO, Internal Communications, and SSC teams to ensure initiatives are not just launched—but adopted successfully in stores.

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed