Kroger-posted 3 months ago
Rifle, CO
Food and Beverage Retailers

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return visits. The individual will assist the department manager in achieving sales and profit goals while monitoring quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values, which include respect, honesty, integrity, diversity, inclusion, and safety.

  • Create an outstanding customer experience through exceptional service.
  • Establish and maintain a safe and clean environment that encourages customer return.
  • Assist the department manager in reaching sales and profit goals for the department.
  • Monitor all established quality assurance standards.
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important, and appreciated.
  • Answer questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department.
  • Respond to questions and make suggestions about products.
  • Recommend grocery items to customers to ensure they get the products they want and need.
  • Inform customers of grocery specials.
  • Check product quality to ensure freshness and review sell by dates.
  • Label, stock, and inventory department merchandise.
  • Provide customers with fresh products that they have ordered.
  • Report product ordering/shipping discrepancies to the department manager.
  • Display a positive attitude.
  • Stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and logs are kept.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
  • Practice preventive maintenance by inspecting equipment and notifying management of any repair needs.
  • Notify management of customer or employee accidents.
  • Report all safety risks/issues and illegal activity, including robbery, theft, or fraud.
  • Ability to handle stressful situations.
  • Knowledge of basic math (counting, addition, and subtraction).
  • Effective communication skills.
  • Any retail experience.
  • Second language (speaking, reading, and/or writing).
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