Store Manager

GameStop-posted 5 months ago
$16 - $24/Yr
Full-time • Entry Level
Morristown, TN
5,001-10,000 employees
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! As an Empowered Leader, the Store Leader- Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques, the Store Leader ensures world-class guest service experiences for all of GameStop’s guests. The Store Leader-Hourly makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises a combination of associates including an Assistant Store Leader, Senior Game Advisors and Game Advisors, which may vary based upon store size, location, and expected sales volume.

  • Enjoy active selling, including exploring and creating guest needs and closing the sale.
  • Provide world-class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously.
  • Align guest needs with GameStop products which meet the needs of the guest.
  • Recommend additional items as appropriate and ensure every guest is thanked for shopping at GameStop.
  • Drive sales and guest loyalty by creating complete, lasting guest solutions.
  • Demonstrate unique interest in every guest.
  • Ask questions and make recommendations to make technology easier and more affordable for every guest.
  • Support the total shopping environment, including visual and operational elements.
  • Demonstrate a selfless commitment to others on the store team.
  • Recruit, hire, assess, develop, and retain people committed to outstanding guest service.
  • Provide timely, appropriate and regular feedback to all store associates concerning performance.
  • Lead store associates in meeting sales, profit and shrink goals.
  • Ensure the sales floor is attended by a supervisor at all times.
  • Train store associates on all aspects of their jobs.
  • Respond rapidly, accurately, and consistently to all operational requirements.
  • Schedule store associates to achieve optimum guest service levels.
  • Communicate clearly and regularly with store associates and other leaders.
  • Protect company assets through effective inventory control and loss prevention practices.
  • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines.
  • Count, balance and reconcile daily business transaction totals correctly in the POS system.
  • Must be at least 18 years of age and present state-required proof of age documents.
  • High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
  • Three or more years of retail sales, guest service, and/or management/leadership experience required.
  • At least 1 year of retail management experience preferred.
  • Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day).
  • Must be able to lift and/or move objects and displays (up to 20 lbs.).
  • Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%).
  • Bilingual (English/Spanish) skills preferred.
  • Full-time store positions at GameStop are eligible to participate in incentive programs.
  • 401(k).
  • Paid time off.
  • Dental, vision, and health insurance.
  • Positions at GameStop may also be eligible for a bonus and/or other incentives.
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