Store Manager

Suitsupply • San Jose, CA

204d • $80,000 - $100,000

About The Position

As Store Manager, you will be responsible for achieving sales and service targets, maintaining best practices, and identifying areas of improvement for store operations. Your role will contribute to providing an excellent experience for our customers and team members alike. You will lead and develop a professional store team to achieve company goals and incrementally improve individual objectives. Collaboration with training teams will be essential to develop a gold standard team, and you will establish weekly/monthly objectives for the team. Ensuring that all employees present professionally according to company policies and practice the highest level of customer service to achieve maximum sales and a radically personal experience is crucial. You will also recruit qualified professionals and consistently raise the bar of your core team by networking in your market to source top talent. Additionally, you will own the store P&L report and manage budgets, ensuring that all merchandise is properly and attractively displayed as per visual guidelines, and that all store standards and operations meet company standards. Collaboration with store support departments and alignment with Human Resources on company policies, procedures, and development planning for the store team will also be part of your responsibilities.

Requirements

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays

Responsibilities

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team

Benefits

• Competitive salary ($80,000 - $100,000) and bonus incentives
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees