Store Manager

Lids-posted about 1 year ago

Full-time • Manager

Aventura, FL

1,001-5,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

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The Store Manager at Lids Sports Group plays a crucial role in driving the performance of the retail store by fostering a passionate environment for both customers and team members. This position is responsible for overseeing all aspects of store operations, including sales performance, team development, customer service, and inventory management, while ensuring a fun and inclusive atmosphere that aligns with the Lids brand.

Manage the store's hiring strategy, including planning needs and recruitment.
Assist in onboarding new team members to acclimate them to Lids.
Create a fun and productive environment for team members.
Establish supportive working relationships and adhere to Lids Brand Standards.
Update team member information and manage time off requests.
Lead ongoing training strategies for team members.
Address employee concerns and partner with internal support when necessary.
Drive team engagement through recognition and performance management.
Collaborate across store channels using company communication platforms.
Lead and execute Selling 101 strategy to achieve KPIs and sales targets.
Resolve customer feedback and address issues promptly.
Manage in-store team members to ensure optimal customer service.
Offer customers opportunities to participate in membership programs.
Manage compliance within scheduling and payroll processes.
Plan and manage the store schedule based on team qualifications and availability.
Manage business disruptions and ensure operational continuity.
Execute company-level directives and promotions.
Maintain store technology and equipment functionality.
Manage store facilities, supplies, and services effectively.
Accurately manage cash and perform bank drops.
Prepare for and support inventory audits as needed.
Drive overall store product strategy and manage inventory processes.
Organize the backroom for efficiency and productivity.
Ensure compliance with vendor-specific product regulations.
Lead execution of weekly markdowns and markups.
Monitor product levels and ensure inventory accuracy.
Manage transfers or ship-backs according to company standards.
Execute visual merchandising and product presentation strategies.

A two-year post-secondary education and one-year related experience, or equivalent combination of education and experience.
Established ability to produce sales results while minimizing loss.
Proven supervisory skills with the capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability to operate a computer and relevant software programs.
Ability to lift up to 50 pounds.
Ability to climb a ladder and work with hands overhead.
Standing required for up to 100% of the work time.
Willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours based on business needs.

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