Store Manager

About the position

Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Responsibilities

• Monitors and analyzes the customer service provided by team members.
• Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices with all team members.
• Resolves customer complaints and helps respond to customers' special needs.
• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
• Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
• Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands.
• Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock.
• Ensures execution of District Manager operational feedback.
• Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Manages operations of assigned location including strict compliance with any and all applicable laws and regulations.
• Ensures staff has working knowledge of all computer and technology systems and software.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs daily and prepare to discuss with district management.
• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy.
• Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition.
• Monitors and ensures timely completion of required training programs for all team members within the store.
• Makes hiring, promotion and termination decisions.
• Develops employee performance plans and follows up according to deadlines.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
• Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open.

Requirements

• Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.