Store Manager

Tapestry • CA

77d

About The Position

The Store Manager is responsible for understanding organizational objectives and making decisions that align with Company priorities and values. This role involves endorsing, modeling, and developing the team to deliver Coach’s Selling and Service expectations. The Store Manager manages sales strategies, initiatives, and growth across all categories, flexing store business strategies and personal selling techniques to contribute to overall store and financial results. The position requires maximizing the floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers. The Store Manager sets and communicates sales/productivity goals for the team, tracks store performance, and achieves sales through team efforts. Additionally, the role involves holding the management team accountable for productivity and personal contributions, driving business through sales strategies, clienteling, and maintaining productive relationships with customers.

Requirements

• 1 to 3 years of previous Store Manager experience in a luxury retail service environment.
• Possess current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook).
• Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.).
• Ability to communicate effectively with customers and team.
• Mobility to maneuver the sales floor and stock room.
• Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds.

Responsibilities

• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories.
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling.
• Sets and communicates sales/productivity goals for the team, tracks store’s performance.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics.
• Drives business through sales strategies, clienteling, sourcing new customers.
• Develops a clienteling strategy in partnership with the District Manager.
• Understands changes in local market with potential impact on business performance.
• Builds credibility and trust as a personal fashion advisor to both team and customers.
• Creates positive impressions with store team and customers through appropriate business attire.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty.
• Coaches team on how to incorporate trends into their selling experience.
• Influences customer’s purchase decisions by balancing patience and assertiveness.
• Resolves customer problems and meets customer needs in a timely manner.
• Encourages team to build long-term relationships with customers.
• Develops both self and individual product knowledge skills.
• Understands the positive sales impact staffing has on the business.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis.
• Ensures all daily tasks are completed without negatively impacting service.

Benefits

• Equal opportunity and affirmative action employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED