About the position
Our values start with our people, join a team that values you! We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Responsibilities
- Responsible for all aspects of the Stores' operations.
- Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.
- Staffs, trains and develops leadership team to deliver the desired sales and profit results.
- Manages the operations of the Stockroom, Front End, and Sales Floor.
- Analyzes Store reports to evaluate controllable expenses and overall Store performance.
- Ensures proper scheduling of Associates to meet business objectives.
- Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
- Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
- Leads all expenditures to be within budget.
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
- Demonstrates courtesy, friendliness, and professionalism at all times.
- Ensures recovery, sizing and markdowns are completed to Company standards.
- Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
Requirements
- Five or more years of Store management experience in a retail environment.
- Must maintain a high level of Customer service.
- Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
- Ability to train, coach and develop Associates at all levels.
- Ability to organize and prioritize tasks necessary to accomplish goals.
- Fluency in English.
- Must exercise considerable independent judgement and discretion.
- Ability to work evenings and weekends.
