Store Manager

Optimum

18h•Onsite

About The Position

Optimum is a leader in connectivity, seeking driven professionals to join their team. A career at Optimum involves enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions. The company values resourcefulness, collaboration, and consistent excellence. As a Retail Store Manager, the role involves overseeing all daily operations of a high-volume retail store, developing and leading a team of Retail Sales Consultants, ensuring world-class customer experiences, and driving strong sales performance in mobile and internet services. This position is for a strategic, hands-on leader passionate about team development, retail excellence, and advancing business results. The manager will work closely with Marketing, use data for continuous improvement, and stay updated on technology trends. It offers an opportunity for growth into a leadership role with a strong salary and benefits.

Requirements

Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment
Prior experience leading a team and driving sales performance
Excellent communication, leadership, and coaching skills
Strong analytical, problem-solving, and planning abilities
Knowledge of mobile and internet connectivity services
Proficiency with Microsoft Office (Excel and Word)
Willingness to travel to multiple locations
Flexibility to work weekends, holidays, and varying shifts
High school diploma required

Nice To Haves

Familiarity with wireless terminology and industry trends preferred
Bilingual (Spanish) highly preferred
Associate degree in Business or related field preferred

Responsibilities

Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.
Drive store sales by promoting Optimum's connectivity solutions.
Deliver outstanding service by helping customers choose the best mobile and internet packages.
Analyze store performance metrics to identify trends and improvement areas.
Recruit, train, coach, and develop a high-performing team.
Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals.
Conduct regular performance reviews and support continuous learning.
Work cross-functionally with the marketing team to implement local campaigns and promotions.
Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.
Stay up to date with new product launches, service upgrades, and technology trends.
Educate and equip your team to confidently assist customers and maximize product adoption.