Store Manager - Capitola

Macy's, Inc.•Capitola, CA

59d•Onsite

About The Position

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Store Manager leads sales and customer service efforts at Macy's. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.

Requirements

Candidates with a High School diploma or equivalent work experience in a related field are encouraged to apply
5+ years of direct experience
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

Responsibilities

Drive sales by fostering a customer-centric selling culture
Develop the team through coaching, follow-up, and recognition
Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies
Identify business-driving opportunities
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards
Actively manage hours by ensuring strong attendance and weekend hours utilization
Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits
Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team
Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures
Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience
Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors
Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement
Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance
Ensure active supervision presence throughout the store
Maintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environment
Recruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotions
Ensure timely completion of required training and leadership engagement with new hires
Promote a culture of recognition by executing Macy's recognition programs and energizing, engaging storewide rallies
Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas
Hold leadership team accountable for consistent coaching
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
Use talent strategies and tools for colleague talent development, promotion, and advancement
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues
Manage the team to meet or exceed performance and behavioral expectations
Address complaints and resolve problems with colleagues
Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work
Maintain regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned

Benefits

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume